Auto Call Answer
Automatically connect agents to inbound calls the moment they arrive — no button press required.
Learn more →Feature Category
Call Handling Features
Tools that control how every call is answered, routed, transferred, and resolved — from voicemail drop to auto call answer.
Call Control
Give agents and supervisors full in-call control — hold, mute, transfer, conference, and barge — all from one browser interface without a desk phone.
Learn more →Call History
Access a complete log of every inbound and outbound call with timestamps, duration, agent, and recording links — searchable and exportable in seconds.
Learn more →Call Workflow Audit
Track every step in a call's journey — IVR selections, queue wait times, transfer paths, and agent actions — to identify and fix workflow gaps.
Learn more →Desktop Notifications
Alert agents of inbound calls, new messages, and queue events via browser notifications — even when the Nectar Desk tab is in the background.
Learn more →Agent Extensions
Assign internal extension numbers to every agent so teammates can transfer calls directly without going through the main queue.
Learn more →Forward to Phone
Forward calls from any Nectar Desk number or queue to an external phone number — a mobile, landline, or another office — automatically.
Learn more →Unlimited Concurrent Calls
Handle as many simultaneous calls as your team can answer — with no per-channel caps, no busy signals, and no additional infrastructure.
Learn more →Virtual Customer Assistant (VCA)
An AI-powered virtual assistant that handles routine caller inquiries — account lookups, status checks, FAQs — without involving a live agent.
Learn more →Voicemail by Email
Receive voicemail messages as email attachments — agents and managers hear missed calls from their inbox without logging into the platform.
Learn more →Voicemail Drop
Drop a pre-recorded voicemail message with one click during outbound calls — saving agents time and keeping every message consistent.
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