Agent Extensions
Nectar Desk agent extensions give every user a short internal dial code so supervisors and teammates can reach them directly, transfer calls peer-to-peer, or page specific agents without routing through an IVR or queue — speeding up internal communication and call handling.
Assign internal extension numbers to every agent so teammates can transfer calls directly without going through the main queue.
Create an extension
Internal Dial Codes
Each agent gets a short extension number visible in the directory for direct peer-to-peer transfers.
Direct Transfer
Transfer a live call to any agent by extension without putting the customer back in queue.
Extension Directory
A searchable agent directory shows who is available, busy, or offline in real time.
No Extra Hardware
Extensions are fully software-based — no desk phones or PBX hardware required.