Call Center Dialers
Nectar Desk includes three outbound dialer types: Auto Dialer (automatic list dialing), Power Dialer (one-at-a-time sequential dialing), and Predictive Dialer (AI-driven multi-number dialing that maximizes agent talk time). All dialers are cloud-based — no hardware required.
Match your outbound strategy — from simple auto-dial to AI-powered predictive calling, plus preview dialing for context-ready agents.
Preview Dialer — campaign overview
Auto Dialer
Automatically dials numbers from a list and connects answered calls to available agents. Eliminates manual dialing.
Power Dialer
Dials one number at a time per agent and moves to the next call automatically — keeping agents in a steady flow.
Predictive Dialer
Uses algorithms to dial multiple numbers simultaneously and route live answers to agents. Maximizes talk time.
Preview Dialer
Shows agent the contact record before dialing so they can prepare context before the call starts.
Multiple Campaigns
Run several dialing campaigns simultaneously with different call lists, scripts, and disposition codes.
Call Analytics
Track connect rate, abandonment rate, agent talk time, and campaign performance in real time.