Call Center Analytics & Monitoring Software
Gain complete visibility into your contact center with real-time dashboards, historical reports, and agent performance analytics.
Nectar Desk call center analytics delivers real-time dashboards and historical reports covering agent performance, call volume, queue wait times, First Call Resolution (FCR), and Average Handle Time (AHT). Supervisors can monitor live calls, barge in, and export reports in CSV or PDF.
Analytics & Monitoring
Agent Activity
Monitor operator performance online and offline at a glance.
Contact Activity
View key data for inbound and outbound calls quickly.
Interval Report
Get statistics including offered, handled, and dropped calls.
Multi-Queue Dashboard
Monitor agents' queues, statuses, and ongoing calls.
Agent Overview Dashboard
Track agent statuses and optimize call performance instantly.
Agent Analytics
View detailed data on agent availability, on-call status, and more.
Detailed Queue Analytics
Analyze queues, wait times, calls, and dispositions.
Overview Dashboard
Monitor agent status: on-call, available, away, or offline.
Make Data-Driven Decisions in Real Time
Every call, every agent, every queue — tracked and visible in one place. Supervisors can intervene, coach, or redirect resources as situations evolve.
- Live call monitoring and barge-in
- Historical trend analysis and KPI tracking
- Custom dashboards for supervisors and managers
- Exportable reports in CSV and PDF
- SLA breach alerts and queue threshold notifications
