Create a ticket template
In this video
- Open Ticketing > Ticket Templates and click New Template.
- Enter a title and an optional subject, inbox and CC.
- Write the formatted body with contact placeholders, then save.
Where to click
New ticket template
Transcript
Read the narration
Open Ticketing, then Ticket Templates, and click New Template. Enter a title, an optional subject, the inbox and CC, a formatted body, and contact placeholders so agents can reuse the reply.