Create canned responses
In this video
- Open Conversations > Conversation Templates and click New Template.
- Enter a title and choose SMS, LiveChat and/or WhatsApp.
- Write the message body and insert contact placeholders, then save.
Where to click
New template
Transcript
Read the narration
Open Conversations, then Conversation Templates, and click New Template. Give the canned response a title, choose the channels it is available in — SMS, LiveChat, WhatsApp — write the message body, and insert contact placeholders.