Call Control
Give agents and supervisors full in-call control — hold, mute, transfer, conference, monitor, whisper, and barge — all from one browser interface.
Nectar Desk call control lets agents mute, hold, transfer, and conference calls directly from the browser. Supervisors can silently monitor live calls, whisper coaching cues to agents, or barge in to take over — all with one click, no desk phone required.
Hold & Mute
Agents can mute their microphone or place callers on hold with configurable hold music in one click.
Warm & Cold Transfer
Transfer calls cold immediately or stay on the line to introduce the caller to the next agent before handing off.
Conference Calls
Merge multiple participants into a conference — perfect for escalations, third-party verification, or expert handoffs.
Call Monitoring
Supervisors can silently listen to any live call without the agent or customer knowing — for QA and training.
Whisper Coaching
Supervisors speak to the agent mid-call without the customer hearing — real-time coaching without interruption.
Call Barging
Supervisors can join and take over a live call instantly when an agent needs immediate escalation support.