Cold & Warm Transfers
Transfer calls immediately to another agent or queue (cold) or stay on the line to introduce the customer before handing off (warm).
Nectar Desk supports both cold transfers — where a call is redirected to another agent or queue immediately — and warm transfers — where the transferring agent stays on the line to introduce the customer before dropping off. Both are triggered from the call control panel with one click.
Cold Transfer
Send the call directly to another agent or queue without waiting — the caller hears a brief hold tone.
Warm Transfer
Stay on the three-way call to introduce the customer before you drop off — better CX for escalations.
Transfer to Queue
Transfer to an agent group queue rather than an individual for better availability matching.
Transfer to External
Transfer to any external number — a specialist, vendor, or another office — directly from the softphone.