Interactive Voice Response (IVR)
Build powerful, multi-level call menus that route every caller to the right team instantly — with no coding required.
Nectar Desk IVR (Interactive Voice Response) lets you build multi-level call menus that route callers to the right department, enable self-service, and reduce agent workload. IVR menus are fully customizable from the admin dashboard — no coding or telephony expertise required.
Multi-Level Menus
Build nested IVR trees with as many levels as your call flow needs — departments, languages, product lines, and more.
Business Hours Routing
Automatically switch IVR behavior based on time of day, day of week, or custom holiday schedules.
Custom Prompts
Upload your own audio greetings or use text-to-speech to build professional IVR messages in minutes.
Skill-Based Routing
Route callers to the most qualified available agent based on their menu selection and agent skill tags.
Self-Service Options
Let callers check order status, hear account info, or leave a voicemail without waiting for an agent.
Real-Time Changes
Update your IVR menu instantly from the admin dashboard — changes take effect without a system restart.
IVR That Works the Way Your Business Does
A well-designed IVR reduces handle time, cuts misrouted calls, and improves first-call resolution. Nectar Desk's drag-and-drop IVR builder lets non-technical managers create and update call flows in real time — no IT tickets required. Set different routing logic for business hours, after-hours, and holidays from a single admin screen.