Business Hours
Set custom working hours, time zones, and holiday schedules for every queue and IVR. Outside business hours, calls route automatically — no agent action needed.
Nectar Desk business hours settings let managers define custom working hours, time zones, and holiday schedules for each queue and IVR menu. Outside business hours, calls are automatically redirected to voicemail, another number, or a custom message — no agent action needed.
Per-Queue Schedules
Set different business hours for each department, queue, or IVR menu — sales can have different hours than support.
Time Zone Aware
Configure hours in any time zone so callers in different regions get the correct in-hours or after-hours experience.
Holiday Schedules
Define one-off holiday closures that override the standard weekly schedule for specific dates.
After-Hours Routing
Automatically send calls to voicemail, an external number, or a custom message when your team is offline.
Custom Audio Messages
Record or upload different greetings for business hours, after-hours, and holiday closures for each queue.
Real-Time Override
Supervisors can manually toggle a queue to after-hours mode instantly — useful during unexpected closures or emergencies.