Feature Category

Setup & Configuration Features

Everything you need to configure your call center: IVR, queues, numbers, recording, business hours, and integrations.

Connect Nectar Desk to any external system using a REST API — automate provisioning, sync data, trigger actions, and build custom integrations.

Define custom working hours, time zones, and holiday schedules per queue — outside hours, calls route automatically to voicemail or a custom message.

Automatically record every inbound and outbound call and store them securely in the cloud for QA, coaching, and compliance.

Upload branded hold music, IVR greetings, and queue announcements to give callers a professional on-brand experience from the first ring.

Buy local, toll-free, or international virtual phone numbers from inside the Nectar Desk admin panel — active in seconds, no carrier contracts.

Build multi-level IVR menus that route callers, enable self-service, and handle after-hours — configured from the admin dashboard with no coding.

Create and configure call queues for each department or team — with hold music, wait announcements, overflow rules, and SLA thresholds.

Connect an existing SIP-compatible softphone or hardware IP phone to Nectar Desk — use the device your team already knows.

Make and receive high-quality calls over the internet — no PBX hardware, no phone lines, no carrier contracts — just a browser and a headset.

Schedule your personal demo with our team