Unlimited Calls in Queue
Hold as many callers in queue as arrive — no maximum queue depth limit — so no caller receives a busy signal during peak volume.
Nectar Desk queues support unlimited simultaneous callers waiting on hold — no maximum queue depth. During call spikes, every caller enters the queue and hears hold music and position announcements rather than a busy signal, protecting your service level and customer experience.
No Queue Cap
Every inbound caller enters the queue regardless of how many are already waiting.
Hold Music & Announcements
Queued callers hear branded hold music and estimated wait time announcements.
Position Updates
Callers hear their current position and estimated wait time updated regularly to reduce abandonment.
Overflow Options
Configure overflow rules that trigger when wait time exceeds a threshold — callback, voicemail, or transfer.