Teams
Organize agents into teams with shared queues, reporting, and access controls — so supervisors manage their group without seeing other departments' data.
Nectar Desk teams let admins group agents by department, product line, or location with shared queues, scoped analytics, and role-based permissions per team. Team supervisors see only their agents' calls and metrics — not other departments' data.
Team Grouping
Create teams for Sales, Support, Billing, Spanish-Language, or any other organizational unit.
Scoped Analytics
Team supervisors see only their team's call volume, AHT, and agent performance — no cross-team data.
Shared Queues
Assign specific inbound queues to each team so the right calls go to the right group.
Team Permissions
Control which settings, reports, and CRM records each team can access independently.