Canned Responses
Pre-written reply templates agents can insert into SMS, live chat, and email with one click — reducing handle time and keeping messaging consistent.
Nectar Desk canned responses are pre-written message templates for SMS, live chat, and email. Agents select and insert them with one click during a conversation — cutting handle time, maintaining brand tone, and ensuring consistent answers to common questions across all channels.
Multi-Channel
Canned responses work across SMS, live chat, WhatsApp, email, and Facebook Messenger channels.
Category Organization
Organize templates by topic, product, or agent team for fast browsing during a live conversation.
Quick Insert
Agents type a shortcut keyword or browse the library and insert the response in a single click.
Admin Management
Managers create, edit, and retire canned responses from the admin panel — changes apply instantly.