Call Karma HelpAccount settings
Configure general settings
In this video
- Open Settings > General Settings.
- Set login status, default SMS sender, auto-status and after-call work.
- Configure SLA, country code and duplicate-contact handling.
- Choose the text-to-speech voice, AI integration key and contact table columns, then save.
Where to click
General Settings
Transcript
Read the narration
Open Settings, then General Settings. Set the agent status after login, default SMS sender, auto-status, after-call work, SLA, country code, how duplicate contacts are handled, the text-to-speech voice, the AI integration key, and which columns appear on the contact table.