Disposition Codes
Nectar Desk disposition codes let agents tag the outcome of every call in one click — Sale, Callback, Voicemail, Not Interested, etc. Disposition data feeds directly into analytics reports, CRM pipelines, and dialer campaigns to close the loop on every customer interaction.
Tag every call outcome in one click. Disposition data flows directly into analytics, CRM pipelines, and dialer campaigns — closing the loop on every interaction.
Add a disposition
Custom Code Library
Create any disposition codes that match your workflow — Sales Closed, Callback Requested, DNC, Voicemail, and more.
One-Click Tagging
Agents tag the call outcome from a dropdown at wrap-up — no typing, no delay, no missed dispositions.
Analytics Integration
Disposition data powers call outcome reports, conversion tracking, and team performance dashboards.
CRM Pipeline Sync
Automatically move CRM contacts through pipeline stages based on disposition code — no manual data entry.
Dialer Campaign Filters
Use disposition history to filter leads into the right dialer campaign — retry callbacks, exclude DNCs, prioritize hot leads.
Mandatory Wrap-Up
Require agents to select a disposition before ending wrap-up time to ensure 100% call tagging compliance.