Call Recording
Automatically capture every call — inbound and outbound — and store recordings securely in the cloud for QA, coaching, and compliance.
Nectar Desk automatically records inbound and outbound calls and stores them securely in the cloud. Supervisors can search recordings by agent, date, campaign, or disposition code — and listen, download, or share them for quality assurance, agent coaching, or compliance review.
Automatic Recording
Every inbound and outbound call is captured automatically — no manual action required from agents or supervisors.
Searchable Library
Find any recording by agent name, date range, phone number, disposition code, or campaign in seconds.
Secure Cloud Storage
Recordings are encrypted and stored securely in the cloud with configurable retention periods.
One-Click Playback
Listen to recordings directly in the browser with full playback controls, or download MP3 files for offline review.
QA Scorecards
Attach quality assurance scores and coaching notes directly to recordings for structured agent feedback.
Compliance Ready
Configurable pause-resume recording lets agents stop recording during sensitive PCI or HIPAA data capture moments.